July 6, 2017
The usual progression of an owner-operated company is that the owner starts out doing the work themselves. As their business grows, they hire more and more people to do the actual work for them and they sit back in their office, counting their profits.
This is all well and good as long as the employees maintain the same standards as the owner in the work they do. But employees don’t have the same amount of investment and commitment to the business. They are just employees, after all.
After a while, the company’s standards take a nosedive, customer satisfaction falls as well and the owner is forced to try and re-build the company’s reputation and commitment to quality.